All Systems Operational

Uptime over the past 90 days. View historical uptime.
Support Channels Operational
90 days ago
100.0 % uptime
Today
Text support ? Operational
90 days ago
100.0 % uptime
Today
Phone support ? Operational
90 days ago
100.0 % uptime
Today
Email support ? Operational
90 days ago
100.0 % uptime
Today
Website Operational
90 days ago
99.9 % uptime
Today
Marketing website ? Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Patient Portal Operational
90 days ago
99.8 % uptime
Today
Medical Team Chat Operational
90 days ago
99.8 % uptime
Today
Upstream Availability Operational
90 days ago
100.0 % uptime
Today
Upstream vendors Operational
WorkOS AuthKit Operational
AWS elasticache-us-east-1 Operational
AWS s3-us-standard Operational
Heroku Operational
WorkOS Dashboard Operational
WorkOS SSO Operational
WorkOS Directory Sync Operational
Google Cloud Platform Google Cloud Bigtable Operational
Cloudflare Workers ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Oct 30, 2025

No incidents reported today.

Oct 29, 2025

No incidents reported.

Oct 28, 2025

No incidents reported.

Oct 27, 2025
Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Oct 27, 23:55 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 27, 23:45 EDT
Scheduled - We will be undergoing scheduled maintenance for several minutes during this time. The API, Patient Portal, and Medical Team Chat will be unavailable during this maintenance window.
Oct 27, 23:45 EDT
Oct 26, 2025

No incidents reported.

Oct 25, 2025

No incidents reported.

Oct 24, 2025

No incidents reported.

Oct 23, 2025

No incidents reported.

Oct 22, 2025

No incidents reported.

Oct 21, 2025

No incidents reported.

Oct 20, 2025
Major outages with patient portal and medical chat
Resolved - This incident is resolved.
Oct 20, 21:31 EDT
Update - Most users are able to login again to the patient portal and access medical team chat. However some users are still continuing to experience delays and are unable to authenticate. We are continuing to monitor the situation.
Oct 20, 20:20 EDT
Update - We are continuing to monitor the issue with our upstream providers.
Oct 20, 17:14 EDT
Monitoring - We are monitoring the situation with an upstream provider, but are seeing some functionality come back online.
Oct 20, 14:19 EDT
Investigating - We are currently investigating this issue and working to resolve it.
Oct 20, 12:10 EDT
Oct 19, 2025

No incidents reported.

Oct 18, 2025

No incidents reported.

Oct 17, 2025

No incidents reported.

Oct 16, 2025

No incidents reported.

← Incident History Powered by Atlassian Statuspage